Refund policy
At SelfStyle Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
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Items must be unused, unworn, and unwashed.
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All original tags must remain attached.
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Items must be returned in their original packaging.
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Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items marked as non-returnable
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Products showing signs of wear, washing, alteration, or damage caused by the customer
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 3-7 business days.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently offer exchanges for size or color availability. If the requested replacement item is unavailable, a refund will be issued.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Contact Us
Email: [email protected]
Company:
QiKaiDesheng Cross Border Trading Limited
Address:
FLAT 1512, 15/F, LUCKY CENTRE,
NO.165-171 WAN CHAI ROAD,
WAN CHAI, HONG KONG
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