FAQ

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and other secure payment methods available at checkout.

Can I cancel my order?

Orders may be canceled within 12 hours of placement. After processing begins, cancellation may no longer be possible.

Shipping

Do you ship internationally?

Yes. We deliver to customers worldwide.

How can I track my order?

A tracking number will be emailed once your order has shipped.

Why hasn't my package arrived yet?

Shipping times may vary due to customs inspections, weather conditions, or local carrier delays.

Products & Sizing

How do I choose the correct size?

Please refer to the size guide available on each product page before placing an order.

Are your products true to size?

Most items follow standard sizing. We recommend checking measurements for the most accurate fit.

Will the colors match the website photos?

We strive to display products accurately, but slight differences may occur due to monitor settings and lighting conditions.

Returns & Refunds

What is your return period?

We accept returns within 30 days of delivery.

How long does a refund take?

Approved refunds are typically processed within 3-7 business days after the returned item is received and inspected.

Who pays return shipping costs?

Customers are responsible for return shipping unless the item is defective or incorrect.

Customer Support

How can I contact customer service?

Email:
[email protected]

How quickly will I receive a response?

Most inquiries receive a response within 24-48 business hours.

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